Due to the nature of the products and for safety and hygiene reasons, we do not accept returns, unless the item is damaged, faulty or wrongly delivered.

In the event that an item is eligible for return, please email your contact information and reason of return to order@fairtaste.com.hk within 7 days of receiving your order.

All returns must be authorized by us before sending the item back. Fair Taste is not responsible for return shipping, nor any fees associated with return shipping.

As the parcel remains your responsibility until we receive it, remember to retain proof of postage / drop-off, so if your parcel gets lost in the mail, you will be able to send us proof that you’ve mailed the parcel. We are not responsible for delayed or lost packages.

Items must be returned in their original condition, and accompanied by their original tags. You will receive a confirmation once we received your returned item, and we will refund you by your original payment method. Original delivery charges are not refundable. Please note that items returned damaged or do not comply with the returns policy will not be refunded.

All items will be inspected on return. We try hard to accept all returns, but in the rare event that an item is returned to us in an unsuitable condition or is incomplete, we will not be able to offer a refund or replacement.